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Consultant - Enterprise CRM
| Reference Number |
1007-31
|
| Job Type |
Permanent
|
| Skills |
|
| Salary |
Between £33000 and
£37000
per annum |
| Location |
London |
| Job Description |
A fantastic opportunity to join a world leader in innovative technology solutions. Paying up to £37K, our client is looking for an experienced Consultant to help its future expansion plans in the not for profit sector.
Conveniently located in Central London, this dynamic company is looking for an experienced Consultant with experience of CRM Software and implementing software projects. In return they will offer a generous salary and benefits package and a sustained professional development programme meaning excellent career progression opportunities, including the opportunity to work overseas.
The consultant will hold a key role within the professional services division and acts as the industry expert on the application of fundraising technologies and best practices using their experience and knowledge around development and fundraising services.
Responsibilities will include:
- Delivering high level presentations to audiences ranging from executives to system end users
- Perform user requirements analysis; facilitate business process design sessions, identify gaps, issues and reporting risk areas as part of a software implementation delivery team.
- Facilitation of as-is and to-be business process discussions with customer subject matter experts
- Translation of business processes and requirements into business process flow documentation, solution design, and system configurations to support customer's desired to-be state
- Serve as the industry and application subject matter expert and thought leader throughout the implementation life-cycle.
- Demonstrate technical knowledge for software implementations including activities around field to field data mapping, conversion validation, system and security configuration, user acceptance testing, and system integration testing.
- Meeting utilisation and practice development targets as outlined in the Annual Bonus Plan
Ideal Skills of the Consultant:
- Degree educated with strong English Language and Mathematics skills
- Experience with CRM software or fundraising software as either a database administrator or being involved in software implementation is essential.
- Experience interpreting and describing, via software configuration and/ or business process diagrams, clients’ fundraising process requirements
- Experience articulating a client’s business needs to a variety of stakeholders with varying levels from Technical Architect through to Fundraising Director, preferably in the arena of fundraising business process/ workflows
- Experience with some /all of the following programs - Major Giving, Prospect Research, Direct Marketing, Planned Giving, Events, and Volunteer Management (preferred)
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